Don't take it personally and take the crap

I hate it when a customer service employee can't take to hear about some customer experience and sounds like she feels personally offended by a legitimate softly-made remark.

I just bought an airplane ticket on www.ebookers.fr. 181euros to fly to Grenoble, that's the maximum price i'm willing to pay for that ticket - no offense Bro :-).  Entered all details, hit the confirm button, and ooops my eye caught a second too late some 214€. Quick, hit stop, hit back, too late, a confirm message was already on my screen.

Quick, called the help desk paying hotline, heard that my stop/back reaction can induce a double retail !- i guess this is how they try to make people feeling happy by announcing it could be much worth than expected.

"You have the right to choose not to take any insurance". Right, so give me this right first and don't assume i'll want one of your most expensive insurances. I did not want ANY.

"If it wasn't legal we wouldn't have been on the market for 5 years". So you've been very lucky so far, because believe me it is 100% illegal (check done with expert Jacques ).

Brands, you can't do without bad experience and feedback, be it online or live. Teach your employees how to deal with it nicely, educate them, be humble about it and be open to it. And, of course, don't try to screw me, your consumer. Be it online or not..

Comments

[Sis]

Clear, acurate, to the point, excellent conclusion, hope brands learn out of it. I liked it !